Account Deletion
Last Updated: March 1, 2026
Account deletion is permanent and immediate. Once confirmed, your data cannot be recovered.
How to Delete Your Account
You can delete your Ally account directly from within the app at any time. There is no need to contact support first.
- 1. Open the Ally app on your device.
- 2. Tap the Settings icon in the bottom-right corner of the dashboard.
- 3. Scroll down and tap Delete Account.
- 4. Read the confirmation prompt, then tap Delete to confirm.
Your account and all associated data are permanently deleted immediately after confirmation.
What Gets Deleted
When you delete your account, the following data is permanently removed from the service:
Your parent record and all profile information are permanently removed.
Removed if you are the only parent. If a co-parent exists, your access is removed while the child profile remains for them.
All paired devices and configured blocked app lists are deleted.
All tasks, task history, and bonus missions are deleted.
All photos submitted as proof of completed tasks are deleted.
All configured blocking schedules and routines are deleted.
All screen time activity and usage records are deleted.
All sent and received co-parent invitations are deleted.
Parent and child avatars stored in our system are deleted.
Subscriptions
Deleting your account does not automatically cancel your App Store or Google Play subscription. Please cancel your subscription separately through your device subscription settings to avoid future charges.
Can't Access the App?
If you are unable to log in to the app to delete your account, email us and we will process the deletion manually within 30 days.
Email: admin@tryally.app
Subject line: Account Deletion Request
Include the email address associated with your Ally account.
Data Retention
Deletion is immediate after confirmation in the app. We do not retain backups of deleted user data beyond our standard infrastructure backup window of up to 30 days, after which all deleted data is permanently purged from our systems.
Questions
If you have questions about your data or the deletion process, contact us or review our privacy policy.